RETURNS

 

We hope that you will be pleased with your purchase. However, should you wish to return anything bought from us, we will happily refund any unwanted goods returned within 30 days from date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please note all applicable free gifts and samples supplied must also be returned with your order. If not, we will make a discretionary deduction to cover our cost for these items. Once your return is received we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied via original method of payment at the price you purchased them less the true cost to us for shipping the item to you, within a certain amount of days.

 

In the unlikely event that your product is faulty upon arrival we will happily refund your item when it is returned to us within 30 days from the date of purchase. Please contact us within seven days of receipt of the product and we will be able to assist you. We will offer you a refund or exchange within 14 days of receiving the returned item/s. We will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you.

We will refund back to the original method of payment charged only (eg credit card, debit card, Paypal).

Please email us at [email protected] if you require a refund, then please send the product to: MUA, 50 Kellys Bay Promenade, Skerries, Co Dublin

We advise that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

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